FAQ

 

1. How can I contact you?

You can reach us via email at aminesoliraz@gmail.com. We aim to respond to all inquiries within 24-48 hours during business days.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations, depending on the item. We strive to ensure timely delivery regardless of the shipping origin.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. To be eligible for a refund, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times vary based on the product's origin and your location. Typically, orders are processed within 1-3 business days, and delivery can take anywhere from 5-15 business days depending on the shipping method selected at checkout.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if we ship to your location.

6. What should I do if my item arrives damaged?

If your item is defective or damaged upon arrival, please contact us immediately at aminesoliraz@gmail.com. We will evaluate the issue and work to resolve it promptly.

7. Can I exchange my product?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order once the return is accepted.

8. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please refer to our refund policy for a complete list of non-returnable items.

9. How will I know if my return has been approved?

Once we receive and inspect your return, we will notify you via email regarding the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

10. What if I have more questions?

If you have additional questions or concerns, please do not hesitate to contact us at aminesoliraz@gmail.com. We are here to assist you.